Privacy policy at Africanita Food
Your trust is important to us. This page outlines how Africanita Food collects, uses, and protects your personal information when you interact with our website and services.
Information we collect
When you visit our website, make a reservation, or place an order, we may collect the following personal details:
- Your full name
- Your username (if you have an account on our site)
- Email address
- Phone number
- Date and time of reservation
- Dietary preferences or allergies, if necessary
- Delivery address (for delivery orders)
- Payment method (e.g., MBWay, PayPal)
We only collect information essential for providing our services effectively.
How we use your information
The information we gather from our customers is used exclusively for processing your requests and orders. This includes:
- Processing food orders and deliveries
- Managing restaurant reservations
- Responding to inquiries and feedback
- Ensuring a smooth and personalized customer experience
Your data is not used for marketing purposes unless explicit consent is provided for specific communications.
Data security and protection
We take robust measures to ensure your personal information remains safe and private:
- We have an established incident response procedure.
- Customers and authorities will be informed within 72 hours in case of a data breach.
- We avoid sharing customer information outside of our secure systems.
- We utilize secure systems for email communication and reservation management.
- Consent is requested before using cookies, and users can choose to accept or reject suggestions.
- Your data is stored on secure, encrypted servers.
- Only authorized personnel have access to customer data, with access limited by their specific role.
We are committed to maintaining the highest standards of data security.
Sharing your information
Africanita Food does not share any customer information with other companies or services. Your personal details are kept strictly confidential and are not disclosed to third parties for purposes like delivery or payments, as these processes are managed internally or through secure, integrated systems that do not involve sharing raw customer data.
Contact us
If you have any questions or concerns regarding our privacy policy or your personal data, please do not hesitate to contact us. You can reach us via our Contact page.
Thank you for trusting Africanita Food.